“We go above and beyond to fulfill customer needs, even at times where it doesn’t yield a profit, because we know that long-term relationships and honesty always win business in the long-term.” “At Nova Insulation, we pride ourselves on bringing quality service to the industry beyond the balance sheet,” says Toledo. Outside of the office, Toledo actively gives back to the American Red Cross and donates her time to her children’s schools. During Hurricane Harvey, Toledo offered free installations for elderly homes that flooded, cleaned out debris from impacted buildings and gave free insulation to employees and customers for their personal homes. Nova Insulation is always on the lookout for ways to actively give back to the community. She aims to keep her team at a sustainable size to account for any work fluctuation, enabling her to keep everyone on staff during slower time periods, and while Nova Insulation has experienced ups and downs due to various labor challenges and changing builder budgets, Toledo is committed to serving customers with the same fairness and respect with which she started the company. She continually looks for opportunities to balance workloads between the crews to keep it fair, pays extra when jobs are difficult, offers yearly bonuses and some paid holidays, created an employee loyalty program that awards employees, and last but not least, wraps up each week with “Fajita Friday.” Employee CommitmentĮmployees are the backbone of Nova Insulation and Toledo has implemented many practices that promote longevity. The training provides skills that not only protect installers from risks on the job but ensure that JM products are installed properly and yield the maximum coverage.Ī strong understanding of how insulation can impact indoor air quality and overall home comfort allows Toledo to provide smart direction to customers on what products or services will work best within their space. Her spray foam team is certified by Johns Manville TechConnect.
With a background in nursing studies, Toledo is committed to ensuring that employees are properly trained and are utilizing the latest safety practices and equipment. Toledo adds, “I pride myself on being flexible, often bending over backward to fulfill a customer need, even if it’s outside our usual scope of work.” Commitment to Health and Safety
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